Reward Program

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FAQs

How do I participate?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

How can I earn points?

You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

The ways you can earn points now	Points you are going to earn
Create an account	50 points when you create an account
Make a purchase	1 point for every $1 you spent
Post a review	50/100 points for every time you post an image review/a function video about us.
Refer a friend	50 points for every time you refer a friend to order
Follow us on Instagram	25 points when you follow us on Instagram
Share on Facebook	50 points when you share us on Facebook
Tweet about us	50 points when you tweet about us
Happy birthday	100 points on your birthday

*The rewards will not be stacked for the same story posting on different channels.

What can I redeem my points for?

Glad you asked! We offer vouchers of different value from $5~$30 to redeem and use anytime you would like and smoking gears are regularly offered to be redeemed as well. We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

Now you can redeem	Points you are going to cost	Remark
$5 voucher	50 points	Only apply when order is over $20
$10 voucher	100 points	Only apply when order is over $50
$20 voucher	200 points	Only apply when order is over $80
$30 voucher	300 points	Only apply when order is over $100

*One time one voucher/coupon code only could be used. 

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How do I check my points balance?

Log in to your store account, and your up-to-date points balance is always displayed in the top of this popup.

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Do I have to enroll or register in individual promotions?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

How long will it take for points to post to my account?

You should receive points in your account instantly once you complete a promotion!

Do my points expire?

Nope! Your points will never expire.

What happens to my points if I make a return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place. 
Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 100 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

How do I contact support if I have questions about my points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'm very close to earning a reward. Can I buy extra points to get there?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

What if I don't want to receive promotional emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.